EasyJet passengers were only offered ‘one glass of water’ to drink because they were trapped on an EasyJet plane at Gatwick for more than four hours.
An irate customer said there was an onboard “mutiny” where people “given a deadline” when they would just get off the plane.
Dominey Jenner said the flight to Dubrovnik, Coratia, would depart at 1.40pm Monday, but passengers would not be allowed to board the plane until 4.30pm.
More than three hours later, she shared a short clip of bored, tired and frustrated passengers still waiting for the plane to take off.
She tweeted: ‘I’m stuck on an @easyJet plane at Gatwick South. It is full and there are young children on board.
“Should have left at 1:40 PM. We’ve been offered a glass of water and no food available.’
She later wrote, “We managed to get out around 8:30pm. There was a mutiny on board with people giving a deadline when they would just leave.
“I heard that the Gatwick Police were about to escort us because they had received calls from people on board. Will never fly @easyJet again.”
An easyJet spokesperson said: ‘We are deeply sorry for the delay and subsequent cancellation of flight EZY6427 from London Gatwick to Dubrovnik, due to a technical problem with the aircraft operating the flight.
“Due to coaching delays due to staff illness at Gatwick Airport, customers were delayed in disembarking and while our crews have made every effort to mitigate the impact of the delay in providing refreshments on board, minimize, we fully understand and are very sorry for the difficulty this will cause. have caused.
“We have notified customers directly of their options to rebook or receive a full refund, along with information on how to do this online or via the app.
‘Unfortunately, there was limited hotel accommodation available in London Gatwick and so we have advised customers who have had to buy their own accommodation that they will be reimbursed.
“Our team is contacting Ms. Jenner to apologize for her experience and to provide any further assistance she needs.”
Metro.co.uk has contacted Sussex Police for more information.
Airports and airlines have plunged into chaos in recent months due to a massive surge in demand for travel after the lockdown.
They have struggled to cope as so many staff were laid off during the height of the Covid pandemic.
Meanwhile, crews are overloaded because too many workers are sick with the coronavirus.
EasyJet’s chief operating officer, Peter Bellew, announced his resignation earlier this month after the budget airline canceled thousands of flights this summer.
Chief executive Johan Lundgren said: ‘I want to thank Peter for his hard work and wish him the best. Everyone at easyJet remains absolutely focused on providing a safe and reliable operation this summer.”
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