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There are 242 NZ Post stores that use PostLink, NZ Post’s point of sale system.
NZ Post stores have experienced delays in receiving packaging items due to staff shortages caused by illness.
NZ Post’s retail distribution division has been emailing stores in recent weeks apologizing for delays in sending mail orders.
New logistics provider Supply Chain Solutions experienced delays with high order volumes and a large number of sick employees, the emails said.
NZ Post bought 50% of Supply Chain Solutions in July last year.
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The processing issues resulted in delays of six to eight business days from orders being placed to products being shipped to the store, it said.
At the end of June, the stores were informed that there was a backlog that would take a week.
“The backlog has been caused by illness and temporary labor shortages, leaving 30% to 50% of shifts unavailable for more than three weeks,” the email reads.
“These challenges are being overcome, but resource availability issues remain.”
A NZ spokesperson said he acknowledged delays in processing orders for some postal shop packaging in recent weeks, caused by staff shortages due to illness, including Covid.
Last week, the NZ Post supply chain team was processing stock orders for NZ Post stores, the spokesperson said.
“We respond to inquiries from individual stores as they arise.”
There were 242 NZ Post stores operating PostLink, NZ Post’s point of sale system, the spokesman said.
“In these stores, customers can always use their own packaging and pay for postage through the PostLink point-of-sale system — so they can still ship items even if the store may not be in stock with a postage value or pocket size.”
The wider retail store network included more than 880 stores where customers could send NZ Post letters and parcels, the spokesman said.