After a fall from a horse on June 17, Georgina Lloyd leaned to one side and became almost immobile. Screws and plates are needed to heal her snapped tibia and fibula.
However, she said she endured a seven-hour “almost immobile” wait at Waikato ED after the ambulance transferred her from Thames Hospital.
Then I waited much longer in the ENT ward bed without fresh gowns or sheets until the hospital staff apologized last night.
Lloyd started as a fast every morning. That is, there is no food or drink from 2 am to 10 am.
And at 10 am every day, she learned that her surgery wouldn’t go on that day.
“You sit there for hours every morning, do doctors even come? There’s no real routine, you’re not told what’s going on,” she said.
Over time, Lloyd said her bones began to crumble, increasing the length and complexity of the surgery.
“I’m a little worried. I’m worried that it won’t be repaired properly. Nobody told me about this … what is the process and what is expected?”
By the 10th day, she said she had become a “broken soul.”
“I saw people coming in and out of my ward. I saw someone with similar injuries coming in on Saturday and talking about what they would do with her today. I just saw them. I don’t understand. I’m really starting to think maybe you have to be loud and uncomfortable to get something done. “
Attempts to move to Lloyd’s folk remedies were unsuccessful because ACC needed paperwork that was not available.
Meanwhile, she said, a lack of “substantially inhumane” hygiene increased her discomfort for almost two weeks.
She said the otolaryngologist found that the sheets and gowns had not been replaced and that the feces on the walls of the bathroom had not been removed.
“I cleaned it myself because it was still there a few days later. Other things-no one bathes. Some people really can’t get out of bed, some aren’t washed. And they’re about that. It smells. I feel uncomfortable. “
“Visitors came and they had to stick their heads out the window because it was uncomfortable.”
Things aren’t going as planned-DHB
After RNZ contacted the Waikato District Health Commission on Monday night, Lloyd was transferred to the orthopedic ward, given a new hospital gown and bed sheets, and was said to be third on the waiting list for surgery. rice field.
The Health Commission said RNZ staff met Lloyd to discuss her concerns and express a sincere apology.
In a statement, he explained that it was planning a special sharp theater to meet the high demands.
But in the case of Lloyd, it admitted that things weren’t going as planned.
“In this case, I agree that there is a lack of clear communication with this patient regarding the treatment plan, which contributes to confusion and concern.”
As Lloyd said, the condition of the ward was also substandard.
“What you have described is not an acceptable level of cleanliness. We will audit the relevant areas to ensure that they are cleaned to the appropriate standards.”
But health advocates said the Lloyd’s case was just another symptom of the endangered health care system.
Salad Luton, executive director of the Salaried Medical Specialists Association, said her organization is increasingly concerned about the time people have to wait for acute and urgent surgery.
“We are also really worried that when hospital beds are available, they are often not in the proper ward. This is the first example I’ve heard, I’ve heard. It’s not the first hospital either. Putting patients in a non-surgical or non-surgical ward. ”
John Mackey, president of the Orthopedic Association, explained that emergency and acute treatment is usually only part of the surgeon’s entire work.
“You can rest assured that there are problems and pressures that delay treatment for acute patients. It’s even worse when it comes to the usual selective surgery.”