Tata Tele Business Services (TTBS), a leading provider of connectivity and communication solutions, has announced that it is providing the SmartFlo solution to MyMoneyMantra, a recognized financial institution.
MyMoneyMantra will leverage TTBS’ SmartFlo solution to boost digital transformation, consumer experience and operational efficiency. Through its online and physical distribution network, MyMoneyMantra distributes various products such as unsecured and secured loans, mortgages and credit cards. The financial company was founded in 1989 by Raj Khosla. There are more than 2700 employees in MyMoneyMantra, present in 350 cities across India.
To handle the increasing number of customers, MyMoneyMantra required a feature-rich cloud telephony facility that is low in assets and also scalable on-demand to ensure smooth and accurate communication. channels can be set up with customers. In short, an intelligent call routing facility, supported by data analytics, was needed.
“Today’s and tomorrow’s workplace shows an emerging need for flexible business process management solutions that enable them to operate across borders. Our Smartflo suite of cloud solutions delivers the same to perfection with intelligent call routing and monitoring, along with a continuous flow of business communications,” said Aditya Kinra, Vice President, Tata Teleservices.
