Boston, MA, August 13, 2024 — Thought Industries, the leading enterprise-wide external learning platform for customer, partner and professional training, has announced the launch of tiaan innovative generative AI application that will radically change the way sales, customer success, and customer service professionals interact with customers and prospects.
tia is a tool that does much more than just provide routine answers to immediate questions. With tia, a sales enablement portal becomes a rich source of discovery, with in-app knowledge base articles and custom learning paths. Using retrieval augmented generation (RAG), tia indexes a company’s knowledge base and academy content to deliver the most relevant insights to the company’s frontline teams, such as sales and customer success, exactly when they’re needed.
Groundbreaking in its unique value proposition to the learning management solutions industry, tia directly addresses the challenges professionals face by instantly accessing and applying embedded knowledge. tia meets the growing demand for advanced, AI-driven learning enhancements and provides instant answers to complex customer and sales questions. tia acts as an AI-powered co-pilot for teams that need to answer customer and prospect questions directly, eliminating the need to consult with internal technical teams or Subject Matter Experts.
“The introduction of tia marks a significant expansion of our product offering, enhancing both immediate and long-term learning solutions,” said Robin Wadsworth, CEO of Thought Industries. “tia aligns with our commitment to facilitating more effective learning experiences while supporting individual growth. In the broader industry context, tia represents a breakthrough in automated, AI-enabled learning tools, and its ability to integrate with existing platforms and provide immediate, contextually relevant information sets a new standard for digital learning and support.”
Powered by AI, tia leaves static solutions behind. It introduces a new level of sophistication to customer interactions, and represents a dynamic learning partner whose versatility enables smooth integration into a variety of existing systems, evolving in tandem with the unique dynamics of each team. It meticulously monitors and assimilates content from a wide range of corporate knowledge repositories, including technical documentation, blog posts, customer education courses, and other specialized sources of valuable business information. As tia tracks usage and interactions, it identifies pressing knowledge gaps and reorients its knowledge base to reflect the most common questions.
“Innovation and speed are key in the technology space, and AI is the catalyst that drives efficiency and streamlines processes like never before,” said Chris McClelland, CTO of Thought Industries. “With tia, we’re not just keeping pace with technological advancements in the learning management industry, we’re setting the pace. By increasing the efficiency of sales and customer success teams, tia provides them with the timely intelligence that’s critical to driving revenue and delivering superior customer experiences.”
This continuous cycle of observation and refinement allows users to precisely calibrate tia’s responses and develop a content strategy rooted in real user data, ensuring the team’s needs are met with unwavering accuracy. With the ability for users to add content via direct URL links, Google Drive connections, or manual PDF uploads, tia can be seamlessly embedded into everyday platforms like Slack, support sites, or directly into products, ensuring that critical knowledge is easily accessible for effective customer support and assistance.
“For our sales reps and customer success managers, it’s huge to have that guided onboarding and get the information they need on the platform,” said Judith Montpetit, Sr. Instructional Designer at BitSight, who participated in the product’s beta program. “I could see our sales enablement team really taking advantage of this because they spend a lot of time on the platform and they have a lot of questions. tia can give them exactly what they need… and not just general statements, but answers that are targeted to the individual and their needs at that moment.”
tia is available worldwide with individual and enterprise-level packages. For additional information about tia, including package pricing, visit the tia website.
About Thought Industries
Thought Industries powers the business of learning with the leading enterprise learning platform for customer, partner, and professional training. Since 2013, we’ve revolutionized digital learning, making it modern, intuitive, and scalable. Our powerful platform enables you to deliver exceptional learning experiences that drive business results—all with technology that grows with you. Based in Boston with offices across North America and Europe, we’re your global partner in modern learning experiences. Learn more at Thought Industries.