The European Union will continue for another 10 years to prevent carriers from applying roaming charges to travelers to and from any of the 27 member states of the Union or the European Economic Area.
The “roam like at home” initiative abolished roaming costs 5 years ago and put an end to carriers that place co-payments on travelers who use their network. Now the initiative will continue until 2032.
A new part of “roam like at home” is the focus on quality of service. This means that customers must be offered the same services abroad as they have at home, provided the network supports them. In essence, if you have 5G in your home network, your roaming network should provide you with 5G while you are abroad.
Operators are required to inform customers about the quality of services they can expect and to receive an SMS with information if there is a potential for any increased cost for a service. The new rules also aim to improve the information provided to itinerant customers about emergency numbers.
If a customer is unable to access the unified emergency number – 112 – the operator will need to provide an alternative, free solution, such as a messaging service or an application.
Operators will still find a way to limit the impact of roaming users by implementing a “fair use” policy – a vaguely defined policy intended to prevent people on a service provider in a foreign country sign up for a cheaper fee and live in another country. the whole time.
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Source | Via