Custom Learning and Hybrid Training Challenges with Suresh Kumar

Suresh Kumar DN discusses building values ​​and the benefits of a robust learning platform

Suresh Kumar DN, the CEO of Tesseract Learning, is a learning professional with over 17 years of experience in strategic and providing learning solutions for diverse client requirements. He works with multiple global clients to understand their learning and training needs and proposes optimal learning solutions to improve employee performance. In this Q&A, Suresh examines the common misconceptions about custom learning development and discusses Teserract’s partnership with a non-profit organization focused on women’s empowerment.

One of your areas of expertise is strategic and providing learning solutions for diverse needs. Based on your extensive knowledge, what do you think is the most common misconception about personal learning solutions?

One common misconception about custom learning solutions is that it takes a lot of time to build and deploy. It is not true. In my experience, custom learning solutions can be built within weeks and deployed through a platform of the client’s choice. In many cases, my team researched the content and built it quickly without any SME support. The goal can be to create an impact through the right intention or to accelerate organizational transformation, and custom learning solutions bring you there, both together and individually. I also got the impression that people today want the perfect learning solution. This is never going to happen. If that were the case, half of the businesses would have been out of business. Get the problem statement to be accurate, talk to the right people to find the solution, choose the technology to bring you the optimal output, and then engagement, productivity, efficiency and performance are just a by-product.

Tesseract is known for KREDO, which helps learners to change quickly and adapt to change. Can you tell us a little more about how it empowers organizations to tackle their biggest challenges?

Many organizations today face a hybrid workforce as a reality. Given this, they need to train both remote and on-site employees. Many of these organizations also have front-line staff who need to be agile and aware of the products / services and other knowledge needed to perform at an optimal level. Organizations also need to know if their teams understand their different products and services, and if they are doing their job with clarity.

KREDO can help the organization on many levels:

• Easily create visually rich and interactive courses within CREDO, learning opportunities and learning paths. KREDO has a rich variety of ready-to-use templates that can help build courses.
• KREDO has a powerful analytics engine that provides a dashboard, multiple reports, data and other insights on learner performance. With KREDO, management can know how the teams are progressing in their learning.
• Using the data, management can make informed decisions about the type of programs that can be rolled out to the different teams.
• CREDO embraces threats identified by technology disruption and makes them inclusive in the learning journey, thereby creating better learning opportunities.
• Scholars with no prior knowledge of instructional design can create positive business outcomes by creating hybrid learning journeys.
• KREDO can cater to the baby boomer, Gen X, millennium and Gen Z audiences.
• KREDO stays abreast of modern technology, which means that as the world changes, so does KREDO.

What’s one of your outstanding eLearning client success stories?

A world-renowned retail store staffing a 10,000+ employee base needed to ensure a simple sales strategy is transformed into an incredible learning experience that has ultimately turned into long-term customer relationships. The learning also had to be flexible to identify the user’s learning needs, with the end goal of customer satisfaction in mind. KREDO helped identify the similarity needed for synergy in employee learning, taking into account the difference between customer requirements. Both had to come together to compile learning modules and the roll-out plan, which led to real-time efficiency seen in the day-to-day business tasks performed. An unrealistic deadline has been met for existing eLearning budgets spread across a roadmap that has enabled immediate implementation and a sustainable development model. KREDO is a people’s platform that can walk into any business.

Is there a recent development project, product launch or other initiative that our community should be aware of?

Yes, and it’s exciting for us. We recently volunteered to support a non-profit organization focused on women empowerment, not through leadership-related development, but by looking at and nurturing women’s rights of adolescence to create a space to help identify what it means. when someone says gender equality, caste segregation and to understand one’s sexuality. The intention is to use education that is in line with children’s mindset that caters to the Indian subcontinent and to spread it across thousands of children as they enter adulthood. For us, education is much more than business acumen. It is also about building values ​​that are relevant to a better future.

You have published numerous articles on the e-learning industry over the years. Are there any outstanding pieces you would like to highlight to our readers? Can you give us a brief look at what to expect in 2022?

I equally love all my articles. What stands out to me personally, however, is the contribution I have made to the role of storytelling and the use of gamification to complement learning experiences. These are the memorable ones.

In 2022, I will focus more on learning journeys, experiences, learning events and making learning fun for learners. Our goal as an organization is not just to be an outstanding performer in delivering eLearning solutions, but it is to be that missing piece in the puzzle that anyone in the learning space wants to choose to fill a gap . Our model is based on the belief in partnerships that involve making existing learning and information systems in an enterprise even more powerful and where they need an upgrade to create a smooth transition to start a new journey.

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We would like to thank Suresh for participating in our Thought Leader V&A. Suresh was also featured on our eLearning Trailblazers [2022] list, and you can read the numerous informative articles he has published on e-learning industry here.