Akin Alabi tells customers why it’s wrong to give drivers higher ratings out of pity

Akin Alabi has said it is wrong for customers to rate undeserved drivers higher out of pity and explained why this is so.

He said passengers unknowingly lower the bar for the entire service when they rate bad drivers highly on ride-hailing apps out of pity.

He wrote: “Uber, bolt etc. have the rating option not to help people, but to get feedback from users so that they can offer the best services. Feeling sorry for drivers with poor service/cars with top scores will only lower the bar for the whole service. If someone deserves 1 star, give him/her 1 star.”