Airline passengers ran into “total turmoil” at Heathrow on Thursday morning after ordering the flight to be canceled because the airport was unable to handle them.
Thousands of travelers were confused by a rare “schedule intervention” and 30 flights were abandoned during peak morning hours.
Some passengers were unaware that the flight was canceled until they arrived at the busiest airport in the UK.
“Heathrow has requested all airlines to shorten their schedules, resulting in a small number of cancellations,” British Airways said in a statement.
“We contact affected customers, apologize, advise on consumer rights, and offer alternative options such as refunds and rebookings.”
Andy Mossack, a travel writer and broadcaster, wrote on Twitter:
“Absolute Shuraba”
Another affected passenger, Andrew Douglas, said he was planning to fly to go on vacation, but “due to cancellation, he spent the last four hours in multiple lines at Heathrow Airport.” Did.
I added: “Absolute mess, complete mess, and only found at check-in without prior notice. It’s a horrifying service.”
A spokesman for Heathrow Airport said, “We expect more passengers than the airport can currently serve,” so the airport “requested the airline to remove 30 flights from its peak in the morning.” rice field.
He continued. “We work with airlines to rebook affected passengers on other off-peak flights so that as many people as possible can escape. We apologize for the impact this has on travel planning.
“Everyone is striving to move smoothly through Heathrow this summer. Most importantly, all service providers at the airport have sufficient resources to meet their demands.”