Customers have labeled a pet personalization website a “scam” after waiting months for orders that never arrive when it’s “impossible” to get refunds.
Responding to the demand for personalized pet products in the wake of rising pet ownership during the pandemic, Kadonimo offers items such as mugs, key chains, socks and doormats with names and photos of cats and dogs.
The website promises that US, UK and Australian residents will receive orders in less than 10 business days.
However, customers have reported waiting up to six months, and took to social media and TrustPilot to express their frustration after being “ignored” by customer service.
Rather than being a unique company, Kadonimo is believed to be among the rising number of dropshipping sites — meaning it’s just the middleman placing orders with the manufacturer, leaving customers at a loss if they aren’t fulfilled.
The website is made with Shopify, a platform that makes it easy for anyone to set up an online sales business.
Kadonimo did not respond to MailOnline’s repeated request for comment.
Customers have labeled the Kadomino pet personalization product website a “scam” after waiting months for orders that never arrive, while making it “impossible” to get refunds.
A disgruntled customer told MailOnline that they ordered a doormat in March and the order confirmation said it would take just over a week.
A few weeks later it still hadn’t showed up and Kadonimo and the tracking info said it was still packed and not shipped.
Kadonimo said there was an error in the tracking information and it was sent.
A few weeks later they apologized and said the package was ‘with logistics’
A customer was repeatedly told that the mat they ordered in March 2022 has shipped, but the tracking information said it’s still being packaged and hasn’t even shipped
Then they said the matter had escalated but it has been more than four months and the package has not arrived and Kadonimo will not provide clear information or respond to requests for refunds.
The tracking information hasn’t been updated since early March and still lists the order as “packed” and not yet shipped.
TrustPilot has been inundated with similar reviews from disgruntled customers.
One wrote: ‘Scammers, stay away from them. They still have not responded to my emails. I still have not received my order or my money back. They just disappeared with my money.’
Another customer from the US, who also labeled the company a scam, said they have been waiting for their order from March and are also not getting a response after asking for a refund.
‘Don’t order anything, you’ve lost your money’, they said.
Customers have turned to Trustpilot with dozens of customers complaining that they haven’t received their orders, but haven’t received a response from customer service
And one reviewer said they’ve been waiting for their order since December 2021 and still haven’t received the product.
The company has offices in Austria, Belgium, France, Germany, USA, Switzerland and UK.
But it’s based in Belgium and uses websites hosted by Canada-based Shopify, which provides the technology and framework for independent merchants to set up online stores.
It gained a huge amount of books during the Covid-19 pandemic as people turned to setting up online businesses to make money, and Shopify’s affordable service has been a popular choice for entrepreneurs who couldn’t afford to run their own websites. build.
However, in December 2020, research by ecommerce authentication service Fakespot found that nearly 21 percent of Shopify stores pose a risk to customers.
Nearly 26,000 of the 124,000 Shopify stores it analyzed were “related to fraudulent practices” such as counterfeit goods or trademark infringement.
Shopify is also useful for dropshipping, a practice where the online store effectively acts as an intermediary selling products without ever stocking them.
When an order is placed through a website hosted by Shopify or a marketplace such as eBay, the dropshipper purchases the product from a manufacturer at a wholesale price and has it shipped directly to the customer.
This means that the dropshipping company makes a profit on the sale without ever touching the product.
While savvy entrepreneurs can make huge amounts of money, there is no quality control and no guarantee to the customer if the manufacturer messes up.
Kadonimo’s exact products are available on other websites such as Etsy and thepawfecthouse.com, indicating that they are not unique and that the brand is an intermediary placing orders with a manufacturer.