Students are excited to learn again
The company’s previous supplier of learning and content materials let them down. They provided Fairway Mortgage with the same old material year after year and never modernized with the times. In addition, managers with direct reports in several states had to take the courses multiple times per certification, wasting everyone’s time and causing repeated frustration among students.
Fed up, Fairway Mortgage teamed up with us at Cornerstone to transform their compliance training with engaging, modern content that their students loved. Thanks to Cornerstone Content, they reduced their training hours and costs and eliminated frustrations. Now their students are eager to learn again.
“The anti-harassment training was without a doubt the best training I’ve ever had in my entire career. It was proactive, thoughtful and full of great advice and real-life examples. I found myself thinking about it all weekend.” – End user, Fairway Mortgage
Low quality content that led to frustration
According to Debbie Christensen, AVP LMS Technical Education Solutions at Fairway Mortgage, the vendor who will not be named has caused a lot of unnecessary frustration among executives in all 50 states. Fairway Mortgage knew they needed to find a new supplier and knew what kind of content they wanted.
“We needed to make sure the new content was compliant and meet state specific requirements, but also to provide additional or additional training, rather than reassigning the same content over and over.”
There were so many grievances from top-level managers that they had to interrupt assignments for all their employees. They needed a solution, and fast.
“We had to implement quickly. We really wanted to give our end users a much better learning experience.”
Find more engaging content
Christensen kept telling us how Fairway Mortgage found the solution to their frustrating, mediocre content problem with Cornerstone. The speed and efficiency of the Cornerstone content stood out.
“What we’ve learned is that the Cornerstone content has great depth. It’s great that the content is made in a small microburst format. Our students can go back to their busy days little by little, and don’t feel like they are overwhelmed with training.”
A move to Cornerstone also saved their HR department a lot of time as it removed the burden of creating and managing content.
“[Cornerstone has] saved us the burden of creating internal training courses and keeping them up-to-date ourselves.”
Get started quickly with Cornerstone
Christensen said they couldn’t afford to take a long break from their training because they have to abide by the rules for their more than 10,000 employees. Fortunately, setting up Cornerstone went quickly and smoothly.
“It was a very successful rollout. It was really seamless. Not only have we reduced the hours of training for our senior managers, but the content is really, really good. It’s to the point. It’s recognizable and frankly, it is enjoyable.”
Fairway Mortgage is committed to creating an honest and diverse workforce where everyone feels at home. And they found Cornerstone content that really helped them progress toward their DEI goals.
“Our diversity team has identified four different modules or certifications, and it’s been a really huge win. It’s available for students to enroll themselves and has been promoted throughout the organization. It’s great.”
Measurable results
Since the implementation of Cornerstone, Christensen said Fairway Mortgage has found and eliminated many organizational inefficiencies.
“We see a lot less tickets being placed and less negative feedback, both from a content point of view and from a functionality in the system.”
And the improvement they have received from their new modernized LMS is unparalleled.
“Cornerstone content works great on the LMS and other different platforms and browsers, which we have across our network. It was a great experience for our administrators, managers and network.”
Overall, Fairway Mortgage has streamlined its compliance processes and improved content. It has been a great victory.
“It’s just a realization that the content really works. We’ve reduced the number of anti-harassment courses we assign from 16 to 4, and that’s a huge difference in administrative terms. That’s a cost savings for the team.”
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Originally published on www.cornerstoneondemand.com.