A British Airways passenger took a £250 beating to get her iPad back – despite leaving it just meters from her at the airport.
Janice Gordon, 67, was furious after she left her Apple tablet on the plane after a grueling six-hour flight from Montreal. Canada.
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The 67-year-old had a seven-hour layover before a second flight of London to Bahrain when she realized her mistake.
The retired dental receptionist says she begged for the British Airways team to retrieve the item, but was reportedly stopped because walking back onto the plane would cause a security breach.
But Janice, from Canada, claims she was only meters away from the plane, but was told by the flight team that it was too late and the tablet was already on its way to the plane. airports lost property office.
Janice says she tried to retrieve the iPad two weeks later when she returned to Heathrow, only to be frustrated again when she was told the lost and found office was closed.
She says she was then given a card by British Airways’ lost property service, MailmyProperty, and was told lost property was the airport’s responsibility.
Despite her best efforts, Janice was left furious when she found out she had to pay nearly £250 if she wanted to get her iPad back home to Canada.
This was due to a £29 service charge, £75 for income tax and levies, and a whopping £139 to return the iPad.
Janice added: “I told them several times that I would be flying again on Sunday 28th November, had a seven hour layover and would like to collect it then.
Of course they weren’t open on Sundays.
“So I asked if someone could just get it on Saturday and keep it somewhere I could find it, but no, they couldn’t.
“Eventually I emailed them and paid £30 but never got any results from them until they finally said they had my iPad and would ship to me for $230.”
‘TODAY’S LESSON’
The 67-year-old took to social media to warn others to “never lose anything aboard a British Airways plane”.
And her post quickly gained support from others who responded to her misadventure.
Chris Bachin said, “Lesson today is, check that you take everything with you before you get off the plane.”
Carol Chandler Van Doren said: “My experience with BA is that they are understaffed. Those who work there are undereducated or have no idea what customer service means.
“Plus, it would be nice to see a little human kindness in response to whoever wrote this post. It costs nothing to be nice.”
Corinne Miles said: “Same with all airlines. I don’t believe you can just show up and demand an item from the lost and found.
“You have to make an appointment to prove it is yours. ‘Find My Device’ is often not accepted as evidence because it can be hacked.”
Marty Paz said: “Heathrow is a for-profit company. If you had flown with Virgin Atlantic or Lufthansa, you would have had the same complaint.”